Support
We read every message and we answer in our own words, not with a template.
Email us
Anything at all: a bug, a question about your plan, something the coach got wrong, or a privacy request. If you are writing about your account, send the message from the email address you signed up with so we can find you.
Subscriptions, cancelling and refunds
Any paid subscription to Method AI is bought inside the iPhone app through Apple, so Apple holds the payment and Apple handles cancellations and refunds. Cancel in your Apple subscription settings on your iPhone, and request a refund through Apple's own refund request page. We cannot cancel or refund an Apple subscription for you. Email us anyway if you are stuck and we will point you at the right screen.
Deleting your account
You can delete your account from Settings inside the app, or email us and we will do it. Our Privacy Policy sets out exactly what deletion removes straight away and the few things it does not reach.
Your data and your privacy
What we collect, who receives it, what a human coach can see, and how to have the eating-disorder safety flag removed from your account are all in the Privacy Policy. The Terms of Service cover the rest. A fuller version of both is in the app under Settings.
Using Method AI in a browser
Method AI also runs on the web at app.methodaiapp.com, with the same account.