Terms of Service

The service

Method provides AI-assisted fitness and nutrition coaching, including photo-based food logging, training programs, progress tracking, check-ins, and optional connection to a human coach. Features may change as the product evolves.

Health disclaimer

Method is a general wellness product, not a medical service. AI responses and coaching content are informational and can be inaccurate. Consult a physician before beginning any exercise, nutrition, or fasting program, and stop if you experience adverse effects. You use the program at your own risk.

Accounts

You must be at least 18 to use Method. You are responsible for your account credentials and for the accuracy of the information you log. We may suspend accounts that abuse the service or other users.

Subscriptions and billing

Any paid subscription to Method AI is bought inside the iPhone app, through Apple's App Store. This website does not sell anything and never takes a payment.

Free access. While we offer it, a new account gets 7 days of free access, counted from the moment the account is created. It needs no payment method. It is not an App Store subscription or an App Store trial and never turns into one, so nothing is charged when it ends. When the 7 days are up, features covered by free access need another qualifying form of access. Any access you already have through a subscription or coaching continues under its own terms. Ending free access does not delete anything you have saved. Which features free access includes, and any limits on them, are shown in the app.

That means Apple holds the money, not us. Apple bills you, Apple renews you, and Apple is where you cancel or ask for a refund. To do either, open your Apple subscription settings on your iPhone or use Apple's own refund request page. We cannot cancel an Apple subscription for you and we cannot refund one, because the payment never passes through us. Email us and we will point you at the right Apple screen and help with anything that is on our side.

What a subscription costs, what it includes and how long any trial runs are shown to you in the app before you buy. They are deliberately not written here, so this document can never disagree with the screen you actually saw.

Content

You own the content you upload (photos, logs, messages) and grant us the license needed to operate the service on it. The Method programs, branding, and app content are ours and may not be copied or resold.

Exercise demonstrations

Exercise data and videos provided by MuscleWiki.com

The demonstration films in the Training section that come from MuscleWiki are licensed from them. Their branding is part of each film and we show every film as it was delivered, uncropped and with nothing drawn over it, which is the other half of what that licence asks of us. None of their video or artwork is downloaded or kept by us: the still frame you see when you open an exercise and the film you see when you press play are both streamed through our own server as you use them, and neither is ever written down on the way past. Two things are kept, and their licence allows both: we hold the web addresses those files live at for up to 28 days, and your own browser holds a still frame in its ordinary cache, for up to a day, because that is what MuscleWiki's own headers ask it to do. Those two numbers are about different things and the hour in the Privacy Policy is a third: the address we give your browser for a still frame changes every hour, so your browser stops using the copy it had and we fetch the picture again, even though it was allowed to keep that copy for a day. A day is the longest your browser may hold one; an hour is how often we ask for a new one. Because our server fetches them rather than your device, what reaches MuscleWiki is a request from our server naming that exercise and which demonstration of it to send, which we choose from the sex on your profile. What does not reach them is anything that identifies you: not your IP address, not your device, not your name, and no account identifier. A YouTube video that you or your coach attach to an exercise is different: it does not pass through our server at all, and plays in YouTube's own player, straight from YouTube, as the Privacy Policy sets out.

Coaching, your data, and deleting your account

Connecting a human coach is your choice, and a connected coach can read most of what you log, change your targets and training plan, and write the workout program you train on. They cannot read your chats with the AI coach, the summary the AI keeps of those chats, or what you told us privately during setup: your injuries, the foods you avoid, what motivates you, and anything about your history with food.

Deleting your account removes your profile, your logs, your photos, your Community records as described in the Privacy Policy, your chats, your coaching history and the device registration we use to send you notifications, from our live systems. It is not one single action and it can leave part of itself undone: if the sweep fails partway your account can be gone while your data is not, in any amount up to all of it, and if its last step fails instead, your data is gone and your sign-in is not. Both cases, and what to do about either, are in our Privacy Policy. Community participation, message removal, independent support reports and Community backup exceptions are also described there. Leaving a community is not account deletion. It does not reach everything, and we would rather list the exceptions than write a sentence this paragraph goes on to contradict: our own backups hold a copy for 14 days, our hosting provider keeps its own daily backups for 7 days and older ones roll off on their schedule, corrections you made to a food are kept indefinitely, what has already gone to Google, Apple and RevenueCat is theirs rather than ours, and we keep our own record of your subscription events, which carries the identifier your account had, and, while the checks described in the Privacy Policy are switched on, our own records of subscription purchases, which can carry it too, and of coaching invitation decisions, from which your identifier is cleared while the other participant's may remain until their account is deleted. Support cases and their action history, described under What we collect in the Privacy Policy. These are deliberately kept after your sign-in account is deleted, including its account identifier, staff-written case notes and the record of actions taken. Account-deletion recovery records also keep the attempt and coaching-connection identifiers, cleanup steps, times and unresolved items. Deleting the original feedback report does not delete a separate case note that contains information from it. We have not set an end date for these records, and they are not automatically deleted on a schedule. A case being marked resolved does not itself erase these records. Each of those is named in the Privacy Policy, and the same text is in the app under Settings.

Limitation of liability

To the maximum extent permitted by law, Method is provided "as is" and we are not liable for indirect or consequential damages arising from your use of the service.

Changes

We may update the app and these terms. Every version carries a version number and a date at the top of this page, and the copy in the app carries the same ones, so you can always tell which version you are reading and name it if you write to us. Continued use after an update means you accept the revised terms. If we change something material about what we collect or who receives it, we will say so in the app rather than only here.

Contact

Questions about these terms: methodaiapp@gmail.com